Signage Operations Command LLC (SOC, we, us, or our) is a veteran-owned commercial signage company headquartered in Charleston, South Carolina. Our website is located at www.signageoperationscommand.com.

SOC is owned and operated by Justin Myers, a United States Navy veteran. We provide commercial sign fabrication, installation, service and repair, national rollout coordination, trade installation services, vehicle graphics, digital signage, and related services across all 50 states.

This Privacy Policy describes how Signage Operations Command LLC collects, uses, stores, and protects personal information submitted through the Website. It applies to all visitors, prospective customers, trade partners, vendors, job applicants, and any other person who accesses or uses the Website.

This Policy does not govern information collected through separate executed contracts, project agreements, or other direct business relationships with SOC, which are governed by the terms of those specific agreements.

Through our Website forms, we may collect the following categories of personal information:

• Contact information: first name, last name, email address, phone number
• Business or organization name and title
• Project details: sign type, quantity, dimensions, locations, timeline, and budget (when voluntarily provided)
• Shipping addresses and jobsite addresses when required for the requested service
• Trade partner information: company name, license type, service area, insurance status
• Veteran status (self-reported, voluntary, never required)
• SMS opt-in consent and the phone number provided for SMS communications
• Careers interest information: name, contact details, background, and interest area
• Source tracking information: the page from which a form was submitted and submission timestamp
• Technical data: IP address, browser type, device type, and pages visited (collected automatically through analytics tools)

We collect only the information necessary to respond to your inquiry and conduct our business operations. Providing certain information is optional; fields marked as required are necessary to process your request.

We collect personal information through the following means:

• Directly from you when you complete and submit a form on the Website, including quote request forms, contact forms, emergency service request forms, trade partner inquiry forms, and careers interest forms
• Automatically through cookies and analytics tools when you visit the Website (see Sections 12 and 13)
• Through SMS opt-in when you voluntarily provide your phone number and consent to receive text messages

Information collected through the Website is used for the following purposes:

• To prepare and deliver customized signage quotes and project proposals
• To respond to your inquiry, question, or service request
• To communicate with you about your project, inquiry, or application by phone, email, or SMS (if SMS consent is provided)
• To evaluate trade partner applications and manage trade partner relationships
• To review careers interest submissions and contact qualified candidates
• To send SMS messages related to your inquiry or project status (only if you opted in)
• To improve our Website, services, and customer experience
• To comply with applicable legal obligations
• To protect the security and integrity of our Website and business operations

We do not sell your personal information to third parties. We do not use your information for unrelated marketing purposes without your consent.

SOC processes personal information on the following legal bases:

• Legitimate business interest: to respond to inquiries, prepare quotes, and conduct normal business operations
• Consent: for SMS communications and analytics tracking, where consent is obtained before processing
• Contractual necessity: where processing is required to fulfill an executed agreement
• Legal obligation: where processing is required to comply with applicable law

When you submit a quote request or project inquiry form, the information you provide is used solely to evaluate your project, prepare a response, and communicate with you about your inquiry. Submission of a quote request form does not create a contract, accepted order, or firm price. See SOC's Terms and Conditions for details.

Quote request data is retained for a reasonable period to support project follow-up, business development, and operational continuity.

Information submitted through the emergency sign service request form is used to assess and respond to your emergency service need. Given the time-sensitive nature of emergency requests, SOC may contact you promptly by phone or email using the information you provide.

For time-critical emergencies, contact SOC directly at (843) 603-1976 in addition to submitting the online form.

Information submitted through trade partner inquiry forms is used to evaluate your qualifications for SOC's trade installation network and to communicate with you about potential trade partner opportunities. Trade partner information is treated as confidential and is not shared with SOC customers or other trade partners.

Trade partner relationships are governed by separate written trade installation agreements. This Privacy Policy governs only the information collected through the Website inquiry process.

Information submitted through careers interest or SkillBridge inquiry forms is used to evaluate your interest and qualifications and to contact you about potential opportunities. Careers information is reviewed by SOC's management and is not shared externally.

Submission of a careers interest form does not constitute an offer of employment or a commitment to participate in any program.

If you opt in to SMS communications through a Website form, you consent to receive text messages from Signage Operations Command LLC at the phone number you provide.

• SMS opt-in is voluntary and is never required to receive a quote or service
• Standard message and data rates may apply
• Message frequency varies based on your inquiry and project status
• You may opt out at any time by replying STOP to any SMS message
• Reply HELP for assistance
• SOC does not sell or share SMS opt-in data with third parties for marketing purposes
• SMS consent data is stored securely and used only for the purpose for which it was provided

The Website uses cookies and similar tracking technologies to support website functionality and analytics. Cookies are small text files stored on your device when you visit a website.

SOC uses the following types of cookies:

• Essential cookies: required for basic website functionality, including the cookie consent mechanism itself
• Analytics cookies: used to collect anonymized data about how visitors use the Website (see Section 13)

Analytics cookies are only activated after you provide consent through the Website's cookie consent banner. You may manage cookie preferences through your browser settings or the Website's consent controls at any time. Disabling cookies may affect certain Website functionality.

SOC uses Google Analytics 4 (GA4), a web analytics service provided by Google LLC. Google Analytics collects anonymized data about Website traffic and usage patterns, including pages visited, time on site, device type, browser type, and general geographic location (country/region level).

Google Analytics data is used solely to understand how visitors use the Website and to improve Website content and user experience. SOC does not use Google Analytics data to identify individual visitors or to target advertising.

Google Analytics tracking is activated only after a visitor provides consent through the Website's cookie consent mechanism. You may opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout, or by declining analytics cookies through the Website's consent controls.

Google's privacy practices are governed by Google's Privacy Policy, available at policies.google.com/privacy.

Personal information submitted through Website forms is stored through Airo Inbox (GoDaddy) and associated backend systems operated by or on behalf of SOC. SOC's Website is hosted on GoDaddy's Airo platform.

SOC takes reasonable steps to ensure that personal information is stored securely and accessed only by authorized personnel with a legitimate business need.

SOC retains personal information for as long as necessary to fulfill the purposes for which it was collected, including responding to inquiries, supporting active and potential projects, and complying with applicable legal obligations.

General retention guidelines:

• Quote request and project inquiry data: retained for a reasonable period to support follow-up and business development, typically up to three years from last contact
• Trade partner inquiry data: retained for the duration of any trade partner relationship and for a reasonable period thereafter
• Careers interest data: retained for up to one year from submission unless an active hiring process is ongoing
• SMS opt-in records: retained for the duration of the SMS communication relationship and as required by applicable law
• Analytics data: governed by Google Analytics data retention settings, typically 14 months

You may request deletion of your personal information at any time. See Section 22 (Your Privacy Rights) for details.

SOC implements reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure hosting infrastructure, access controls, and industry-standard data transmission practices.

However, no internet transmission or electronic storage system is completely secure. SOC cannot guarantee the absolute security of information transmitted to or stored by the Website. You submit information through the Website at your own risk.

Do not submit sensitive financial information, government identification numbers, classified information, or other highly sensitive data through Website forms.

SOC does not collect the following categories of information through this Website:

• Credit card numbers, bank account information, or other payment data
• Social Security numbers or government identification numbers
• Passwords or authentication credentials
• Medical or health information
• Biometric data
• Precise geolocation data
• Sensitive personal characteristics beyond voluntary veteran status disclosure

SOC does not sell, rent, or trade your personal information to third parties for their marketing purposes.

SOC may share personal information in the following limited circumstances:

• With service providers who assist SOC in operating the Website and conducting business (see Section 19)
• With trade partners or subcontractors to the extent necessary to fulfill a specific project, and only after a project agreement is in place
• In response to a lawful legal process, court order, or government request
• To protect the rights, property, or safety of SOC, its customers, or the public
• In connection with a merger, acquisition, or sale of all or substantially all of SOC's assets, in which case personal information may be transferred as a business asset

In all cases, SOC shares only the minimum information necessary for the stated purpose.

SOC uses the following categories of third-party service providers who may process personal information on SOC's behalf:

• Website hosting and infrastructure: GoDaddy (Airo platform)
• Inbox and form management: GoDaddy Airo Inbox
• Analytics: Google Analytics 4 (Google LLC)
• SMS communications: as applicable to the SMS platform used

SOC requires that service providers process personal information only as directed by SOC and in accordance with applicable privacy laws. SOC is not responsible for the independent privacy practices of third-party service providers beyond its contractual requirements.

The Website may contain links to third-party websites, including Pirate Hunter Enterprises, Sign Builder Illustrated, industry associations, and partner organizations. SOC is not responsible for the privacy practices of any third-party website.

When you click a link to a third-party website, you leave the SOC Website and are subject to that website's own privacy policy. SOC encourages you to review the privacy policies of any third-party websites you visit.

The Website is intended for use by businesses, organizations, and adults seeking commercial signage services. SOC does not knowingly collect personal information from children under the age of 13.

If SOC becomes aware that it has inadvertently collected personal information from a child under 13, it will take steps to delete that information promptly. If you believe SOC has collected information from a child under 13, please contact us at the address in Section 32.

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

• Right to access: request a copy of the personal information SOC holds about you
• Right to correction: request correction of inaccurate or incomplete personal information
• Right to deletion: request deletion of your personal information, subject to legal retention requirements
• Right to restrict processing: request that SOC limit how it uses your personal information
• Right to data portability: request your personal information in a portable format
• Right to opt out of SMS: reply STOP to any SMS message at any time
• Right to withdraw consent: withdraw consent for analytics cookies through the Website's consent controls

To exercise any of these rights, contact SOC at [email protected] or (843) 603-1976. SOC will respond to reasonable requests within a reasonable timeframe and in accordance with applicable law. SOC may need to verify your identity before processing certain requests.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by SOC
• Right to opt out of the sale or sharing of personal information (SOC does not sell personal information)
• Right to non-discrimination for exercising your privacy rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information

To submit a California privacy rights request, contact SOC at [email protected]. SOC will respond within 45 days as required by the CCPA.

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with comprehensive privacy laws may have rights similar to those described in Section 22 and Section 23, including rights to access, correct, delete, and opt out of certain processing activities.

To exercise state privacy rights, contact SOC at [email protected]. SOC will respond in accordance with applicable state law.

Some browsers transmit Do Not Track (DNT) signals to websites. SOC's Website does not currently respond to DNT signals in a standardized way, as no uniform standard for DNT has been established. SOC's analytics tracking is governed by the cookie consent mechanism described in Sections 12 and 13.

Some Website forms include an optional field for self-reported veteran status. Providing this information is entirely voluntary and is never required to receive a quote, service, or response from SOC.

Veteran status information, when voluntarily provided, is used solely for SOC's internal business purposes, including understanding its customer base and supporting veteran-focused programs. It is not shared with third parties for marketing or other purposes.

Inquiries submitted through the Website by government agencies, contracting officers, or DoD personnel are handled with the same privacy protections described in this Policy. SOC does not treat government inquiries differently from commercial inquiries for privacy purposes.

Government contracting relationships are governed by applicable federal acquisition regulations and specific contract terms, which may include additional data handling requirements. Those requirements are addressed in executed contracts, not through this Website.

In the event of a data breach that affects your personal information, SOC will notify affected individuals as required by applicable state and federal law. Notification will be provided through the contact information you provided to SOC, or through a prominent notice on the Website if direct notification is not practicable.

SOC will take reasonable steps to contain and remediate any data breach and will cooperate with applicable regulatory authorities as required.

The Website is operated from the United States and is intended for users located in the United States. If you access the Website from outside the United States, your information will be transferred to and processed in the United States, where privacy laws may differ from those in your country.

By using the Website and submitting information, you consent to the transfer and processing of your information in the United States.

SOC reserves the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting to the Website with an updated effective date. Your continued use of the Website after any modification constitutes your acceptance of the revised Policy.

SOC will make reasonable efforts to notify users of material changes to this Policy through a prominent notice on the Website. It is your responsibility to review this Policy periodically.

This Privacy Policy is incorporated by reference into SOC's Terms and Conditions, available at www.signageoperationscommand.com/terms-of-use. By using the Website, you agree to both this Privacy Policy and the Terms and Conditions.

In the event of a conflict between this Privacy Policy and the Terms and Conditions on a privacy-related matter, this Privacy Policy controls.

Privacy questions, requests, or concerns should be directed to:

Document status: Draft for legal and operational review. This document has not been reviewed by legal counsel. Do not treat this as a final or published privacy policy until the draft designation is removed following legal and business approval.